Politique de remboursement
Last updated: July 11, 2026
At Lakiies, we want you to be satisfied with your purchase. This Refund and Return Policy explains when products may be returned and how refunds are processed.
14-Day Right of Withdrawal
Customers purchasing online from Lakiies may request a return within 14 calendar days from the date the order is received, without providing a reason, subject to the conditions and legal exceptions below.
To exercise this right, you must contact us before the 14-day period expires. French and European consumer rules generally provide a 14-day withdrawal period for eligible distance purchases.
Contact us at:
Email: contact@lakiies.store
Phone: +33 6 12 34 56 78
Please include your full name, order number, the product you wish to return, and your reason for contacting us.
Return Conditions
To be eligible for a return, the product must:
- Be returned within the applicable return period
- Be unused and in its original condition
- Include all parts, accessories, and packaging
- Show no signs of damage caused after delivery
- Be accompanied by proof of purchase
You may inspect the product as you would in a physical shop. However, you may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the product.
Return Address
Do not return a product before contacting us and receiving return instructions.
Approved returns should be sent to:
Lakiies
24 Rue des Fleurs à Gibou
17480 Le Château-d’Oléron
France
Return Shipping Costs
For returns made because you changed your mind, return shipping costs are the customer’s responsibility.
We recommend using a tracked shipping service and keeping proof of postage. Lakiies is not responsible for return parcels that are lost before reaching the return address.
Return costs will be covered by Lakiies when the product is confirmed to be:
- Damaged upon arrival
- Defective
- Incorrect
- Materially different from the product ordered
Under EU rules, customers are generally responsible for return postage during the 14-day withdrawal period unless the seller agrees to cover it or failed to disclose this cost before purchase.
Damaged, Defective, or Incorrect Products
Please inspect your order as soon as it arrives.
Contact us within 7 days of delivery when a product arrives damaged, defective, or incorrect.
Your message should include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging and delivery label
Once the claim has been reviewed, we may offer a replacement, repair, partial refund, or full refund, depending on the circumstances and applicable law.
EU consumer rules provide legal remedies for goods that are faulty or do not match their description, including repair, replacement, price reduction, or refund where appropriate.
Non-Returnable Items
Returns may not be accepted for:
- Products damaged through misuse, improper installation, or unsafe handling
- Products that are incomplete or missing parts
- Personalised or custom-made products
- Gift cards
- Products marked as final sale, except where consumer law requires otherwise
- Products subject to another legal exception to the right of withdrawal
This does not affect your rights when a product is defective, damaged, or incorrectly described.
Refund Process
Once your return is received, we will inspect it and notify you by email.
When the return is approved, the refund will be issued to the original payment method.
Depending on your bank, card provider, or payment service, it may take additional time for the refunded amount to appear in your account.
Refund Amount
For an eligible withdrawal, the refund may include:
- The purchase price of the returned product
- The original standard delivery cost, where required by law
Additional delivery charges resulting from choosing a more expensive shipping method may not be refunded.
Return shipping costs are not refunded for change-of-mind returns unless required by law or agreed by Lakiies in writing.
Refund Timing
Refunds will be processed within the legally applicable period. Where the European right of withdrawal applies, reimbursement is generally due within 14 days after the customer communicates the decision to withdraw.
Where legally permitted, we may wait until the returned product has been received or until the customer provides proof that it has been sent back.
Order Cancellations
Contact us as soon as possible to request an order cancellation.
We will try to cancel the order before it is processed or dispatched, but cancellation cannot be guaranteed once fulfilment has started.
When an order has already been shipped, you must wait for delivery and then follow the return procedure described in this policy.
Exchanges
Exchanges depend on product availability.
To request an exchange, contact us at contact@lakiies.store. In some cases, you may be asked to return the original product and place a new order.
Contact Us
For questions about returns, refunds, damaged orders, or cancellations:
Lakiies
24 Rue des Fleurs à Gibou
17480 Le Château-d’Oléron
France
Email: contact@lakiies.store
Phone: +33 6 12 34 56 78